Delivery & Shipping Policy
ATTENTION:
Keeping in mind the ongoing situation of COVID-19 in our country, we are only doing no-contact delivery to play our part in flattening the curve so that the healthcare system doesn’t become overwhelmed.
The deliveries might be a bit delayed from our end.
But hey, that doesn’t mean you can’t shop! Grab your favourites from The Shopay International, and wait patiently, because “Sabar ka fal meetha hota hai!”
SHIPPING POLICY
What is the cost of shipping?
Shipping for all orders within India is Free. For all international orders from outside India, orders under INR 40,000 (approx. USD 540) are charged INR 1500 per kg (approx. USD 30) and orders above INR 40,000 are shipped free.
How long will it take for the order to reach me?
Please refer to the product page for estimated shipping and delivery timelines for both domestic and international orders. From the time of shipping, it takes about 7-12 days for domestic orders and 15-18 days for international orders to reach you.
If you have placed an order with multiple items, please note that your items may arrive in multiple shipments. The estimated delivery times are indicative, and, on some occasions, there might be some unavoidable delays beyond our control. We will keep you informed in case of any delays.
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please call us on +91 88 5151 3737 or write to us at orders@theshopay.com and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
For orders within India, once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order
You can track the status of your package 24 hours after your order is dispatched from our warehouse.
If we are unable to fulfil the order in 10 days due to any reason, it shall be cancelled.
Prepaid express shipping orders take up to 3 business days. Please call us between 12 to 6 PM.
We take 15-18 working days to ship international orders from our end.
Rs.100 Would be added to your shipment If it is below Rs.1600. Cash on delivery is not available.
CUSTOMS & DUTIES
The customs and duties for international customers will be borne by the customer, it can not be estimated by us before or after placing an order with us. Also, we can not assure you if the particular order needs to pay or not, it’s totally not under our control.
SELF-COLLECTION @ THE SHOPAY
Please email us at orders@theshopay.com with your order number to inform us if you wish to opt for self-collection upon order confirmation.
Do collect your order within 2 working days upon confirmation email.
If the order is not collected within 2 working days, we will mail the order to the shipping address stated.
Self-collection is only available 1 day after an order is made.
CANCELLATION
Prepaid orders are not eligible for cancellation.
The customer agrees not to dispute the decision made by THE SHOPAY and accept The Shopay’s decision regarding the cancellation.
CANCELLATION BY THE SHOPAY
Please note that there may be certain orders that we are unable to accept/fulfil and must cancel.
We reserve the right at our sole discretion to refuse or cancel any order for any reason.
Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department.
We may also require additional verification or information before accepting any order.
We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
If your order is cancelled after your credit card has been charged the said amount will be reversed back in your Card Account.
The customer agrees not to dispute the decision made by The Shopay International and accept The Shopay’s decision regarding the cancellation.
COURIER
Delivery takes 7-12 business days. Delivery time excludes payment verification & administrative processes.
Orders are mailed out within 48 hours upon payment verification excluding weekends & public holidays.
Delivery is trackable and 100% insured.
The customer or addressee (anyone living at the address) will be required to sign for the package at the door.
If no one is at home/office to receive it, re-delivery will be attempted up to 2 more times. You will be contacted by the courier company for a suitable time for re-delivery.
As soon as the order is shipped, we will send a detailed message with the name of the courier company and tracking number, it’s the customer’s duty to follow up with the courier company after that, we can help them with the exact status of the order along with its location.
MAILING HOURS
Your orders will only be processed and packed during operation hours.
Our mailing team operates from 10.00 am to 6.00 pm, Monday – Friday (exclusive of Public Holidays).